Betty of Boston

Troy Boston once was a lovely place to live but new management has driven it into the ground. The issues are:1) cleanliness, the roof deck and outdoor areas are absolutely filthy. The floors look gross and the furniture is broken.2) things break so often and management refuses to fix them. The furniture broke but Jackie said they won’t replace it because it’s not in her budget…I thought this was a luxury building? The fire pits rarely work3) communication…we got no notice about the renovations and get no updates. They aren’t telling new residents that they closed the roof deck for the rest of the summer and are closing the indoor spaces when the winter comes (what amazing timing…wonder which genius decided that). Also the renovations are extremely delayed too but they won’t tell us that. When I was in my renewal period I asked a leasing agent if they were going to start doing renovations and they said they had no idea…the next day I saw this person holding blue prints telling the contractors what to do…4) the old concierges were so amazing and now most of the new ones are very average. They don’t hold doors open for you and they often hide. Not their fault entirely, apparently they don’t get paid on time and are very upset by that. We need to get a new company or tell the current company to fix their service.5) everything looks really nice but they are actually super cheap. The cabinets need to be fixed every few months, same w the paint in my bathroom and various equipment in the building (I.e. the call box to let visitors in)6) why did u guys remove the concierge phone number? Secretly taking away amenities from us without telling us or reducing rent is unethical.With all that said I will say the maintenance guys and Andrew are great. Jackie needs to step up her game and learn how to communicate with the residents and also what the word “luxury high rise” means. Clearly she has a different definition that the dozens of residents who all complain about her. I want to remove this review so badly and will do as soon as the building fixes its issues. I’ve never left a negative review in my life but finally have because polite conversation has led to nothing. I’m not the only one who feels this way. Ask any resident who has lived here for over a year…our entire group chat of over 20 people has turned into a complaint session now because of this…we all used to love living here.

I would strongly avoid renting from the Troy. I pay $3000 a month for a very unsatisfactory experience relative to other luxury buildings I’ve lived in. The current issues are:- Furniture is deteriorating and broken. Amenities are dirty.- Amenities are frequently closed for construction without sufficient notice to residents who are renewing their leases.- There is no soap in bathrooms or sanitizer in trash rooms during the COVID-19 pandemic.- There is dog poop everywhere. (Photo evidence attached.)- Many of the concierges are rude and not helpful. Those that are nice are not given the resources to support residents.- Management does not care about resident satisfaction, just the bottom line .Rent prices have reduced substantially as a result of open units. Even at these prices, you’ll find better buildings with better management elsewhere.

Service wasn’t great (Dan Morgan in particular was unpleasant to deal with). Building was cheaply made (allegedly new unit but it had major construction defects). Neighbors were loud, we complained, no efforts taken to our knowledge to remedy the situation. Would not live here in the future. New manager Jackie is really nice so I suggest taking to her!

We lived in Troy for 2 years and could not recommend it enough. The management team and staff are friendly, approachable, and responsive to resident concerns. The apartments themselves are incredibly nice and located in an up-and-coming area of the South End. They’re pet friendly, too! Honestly, you’d be hard pressed to find a better place to live in Boston.

The staff at Troy is incredible! The building itself is luxurious, virtually soundproof with great amenities. Highly recommend living here for anyone looking for a new home.

Auston the concierge always goes above and beyond! He delivers your food for you, opens the door when your hands are full, and always greets guest with a friendly smile. He justifies the insane cost of rent in a high rise building 🙂

Quite possibly the worst experience a person could have moving across the country. I will leave it at that.