Convergent Agency

Excellent atention

I came here to send a package. Monday at 9 a.m. The line was super short and the clerks were very helpful and friendly. Frank helped me put together my box and made small talk with me. Very nice experience, I will come to this post office from here on out.

Great Post Office, excellent service!!!

According to tracking number I received my package ! It’s not true !!!!

Horrible customer service. I came to the post office to find out why my package was not delivered to my PO BOX. It was sent back to OPA LOCKA and now floating someplace in Miami (where I do NOT live). I was told yes that yesterday they had my package but it indeed was sent to OPA LOCKA with an unknown destination from there. The reason we are sorry we have lots of new people in the back . I was then told I could put in delivery intercept in the hopes it comes back. It is priority mail why should I need to pay for a delivery intercept for something that was NOT my fault but your new people. A supervisor could have called the last location in Miami it was at or attempted to assist however that did not happen. I informed them that this was a military package and very important. Still only got we are sorry. I have put in a customer service ticket which states I will hear something in 3 days. Come on we could have fixed in one day possibly and I was even willing to go pick it up 45 minutes from me just to get my package. HORRIBLE

Just had the best experience I’ve ever had at Usps. Big thank you to LARRY who went above and beyond to find me a box to fix my package and helping me print label before the post office was even open. Thank you !!!!

One because can’t rate it zero