Convergent Agency

Great Post Office, excellent service!!!

According to tracking number I received my package ! It's not true !!!!

Horrible customer service. I came to the post office to find out why my package was not delivered to my PO BOX. It was sent back to OPA LOCKA and now floating someplace in Miami (where I do NOT live). I was told yes that yesterday they had my package but it indeed was sent to OPA LOCKA with an unknown destination from there. The reason we are sorry we have lots of new people in the back . I was then told I could put in delivery intercept in the hopes it comes back. It is priority mail why should I need to pay for a delivery intercept for something that was NOT my fault but your new people. A supervisor could have called the last location in Miami it was at or attempted to assist however that did not happen. I informed them that this was a military package and very important. Still only got we are sorry. I have put in a customer service ticket which states I will hear something in 3 days. Come on we could have fixed in one day possibly and I was even willing to go pick it up 45 minutes from me just to get my package. HORRIBLE

Just had the best experience I’ve ever had at Usps. Big thank you to LARRY who went above and beyond to find me a box to fix my package and helping me print label before the post office was even open. Thank you !!!!

One because can’t rate it zero

This place does not know anything about the current situation. They don't have hand sanitizer placed out, people are not paying attention for social distancing. The place is horrible and the number of people way exceeded the ten people limit . Don't choose this office unless you really have to!

This was absolutely one of the most miserable experiences of my life. They are uncaring unconcerned and obviously don’t want to be there! I called this location over 50 times before I went there no one could be bothered to answer the phone. When I got there I told him I didn’t think their phones are working they didn’t seem to care about that. I told them that their mail carrier broke the lock on our mailbox and then absconded with our mail to another city. Again they didn’t seem to care about that so now they’re telling us that we have to pay to fix our mailbox that their carrier broke! And basically go sit on a tack is what they said so due to these reasons I will not and I cannot recommend this venue of mail service as they are horrible to deal with because their employees obviously do not want to be there!