Unfortunately, my experience was not as great as the others. I am a small business owner and was looking to build a relationship with a local web manager for my apparel e-commerce site. In my initial conversation with Laura, she completely sold me and I felt like Creative Eye Q was going to be my go to team for all web related work. They charged me up front for an e-gift card implementation along with text implementation on my site and we spoke for an hour about what I wanted done. After a few days, John said that the job was complete. The text implementation was not responsive so on mobile, it looked distorted. The e-gift card implementation was not what we discussed at all, not user friendly and called a coupon . I had to spend another 30minutes with them to pull up basic e-gift card examples myself because they hadn't done the research. Even after this, they installed another plug-in which still isn't clear for the customer on where to enter the gift card information. I was told by John that I should do market research and ask my customers if they can figure out where to enter the gift card information. The text implementation on the other hand left my site distorted and I had to pay someone else to fix it.I asked Creative Eye Q for a refund and they refused saying that they completed the job. Laura didn't respond to me after I texted and called her. John just said that the job was done when it wasn't. I ended up paying someone else to fix some of the issues that Creative Eye Q created on my site. Sadly, for a small business like me, working with Creative Eye Q was the worst decision. My advise for other businesses is to go with someone that can do the job accurately before you pay them. If they ask you for payment upfront, it can possible be a red flag and you might end up in a situation like mine.
