Initially, I researched companies to build a new website for me and chose 3 to interview. Two of the companies were large companies with many employees and a high price to build a website and the interviews were very impersonal. It felt like I was just a number. The third company was Elite Web StL. I met with Rick Eckert, and I could tell from talking to him that he took a personal interest in what I wanted. I then looked at other websites built by Elite Web StL and called the owners of those companies to see how happy they were, not only with their websites, but also with support, follow up and S.E.O. Everyone I talked to, had nothing but great things to say about Elite. To me, it seemed too good to be true. Rick was going to pull the information from my existing website, tweak it and make it much more visually appealing, user friendly, and formatted for mobile; increasing our internet presence for a fraction of the price of those other companies. I was skeptical, but he asked for no money up front. I had nothing to lose. Rick started to build the website and as it came together, we were very pleased with the end product. I then asked about increasing our S.E.O. and improving our page placement. Rick offered me options, but never a hard sell. I was again very skeptical, expecting to pay a lot of money every month and get very little for my money with no way of knowing if they were going to actually put the time in to work on the things that they promise. The first month we got a call from Matt McClelland (one of Elite’s employees) who said he wanted to come by our office for 30 minutes to an hour, to help us improve our page rankings when people search for us on the web. Matt worked in my office for almost 4 hours! He also went over our rankings and how they had improved in just one month. I only pay for 3 hours of follow up each month, and I know he put in at least twice that amount of time the first month. Matt was very personable; he sat down with me and asked a lot of questions to find out about my business, to help him understand how he could help my business grow. It appeared that Rick was the technical expert on building the website and Matt came in behind him, to provide the personal touch and support to make my website perform like they promised. Rick and Matt are an awesome 1,2 punch. They continue to improve and exceed my expectations. I would recommend Elite Web StL to anyone looking to build a website and attract more business from the web. In a world of zero customer service and dry impersonal business to business relationships, Elite Web StL stands out above the rest. Customer Service is NOT DEAD!!
