Etoile Info Solutions

We moved in in September of 2018 and signed a 12 month lease. We put down a decent amount for our deposit and ended up moving out after 13 months instead. The apartment was nice however the complex has changed management companies a few times. A month after the move out we got a letter that we would be getting back part of our deposit. We waited another month and still no check. When we called they had switched management companies again and they had no record of our deposit. They gave me the number to the previous company and they never sent it out. I have gotten the run around from both companies and it has now been almost three months and they refuse to give us our deposit back. Stating there is nothing neither of them can do. I’ve asked to get inTouch with the owner but no one can give me the information. Very disappointed, the apartment was nice but if you can’t give me back my deposit then your books are obviously wrong and who knows how many other peoples money this apartment complex has kept because of the changes. Nice apartment, poor manager skills from the last two companies Day rise and Greystar.

Normally I’m not one to write reviews but this is probably the worse apartment complex I’ve been at. “Luxury living” is such a joke. I’ve been almost hit, had a gun pulled on me, and chased down the street just because of the gates not working. Which are obviously never going to be fixed. I’ve had multiple Maintenance people come into my apartment without knocking while I’m in the shower. The leasing off so conveniently NEVER answers their phones. They say that they are working to fix things but nothing has changed. I was impressed by the small little parties they managed to throw, but no real action after that. I would not recommend this place to anyone unless something changes real soon.

Santiago is a Great Ambassador for San Valiente Luxury Apartment Homes. He had answers to every questions, concerns and issues that Annie and I had. He took his time with us and we never felt rushed. He was knowledgeable and helpful, made us feel extremely welcomed to the community. No only were we impressed with the Apartment complex, we were even more impressed with Santiago level of customer service. He made the whole process quick and easy! Once again, Thank You Santiago for taking the stress out of apartment hunting and moving,Great job!

Great place to live! The new staff treats us with respect. I've been living here for almost 3 yrs. There has been at least 3 different management companies that have been in charge so I am hoping this new one will last!

DO NOT RENT HERE!! Management changed and lost paperwork work and is making people pay money they already paid! Adding late fees and they don't take care of the apartments as far as maintenance, had to wait about a month for them to show up and fix a clogged drain and fix ac, we didn't have any ac for a month I would not recommend renting here at all

Great place to live with great staff that works here. We love our place and all the amenities that are offered! Thank you for all that you do for us residents.

Consistent disappointment. We signed a lease for 12 months last December, as soon as we go in we noticed there were cockroaches throughout the apartment, the microwave and other appliances had not been cleaned before move in, the front desk agents never answer the phone, the 12 months lease we signed ended up getting cut short a month so we only stayed 11 months (we just moved out at the end of November). The area is decent at best not good enough for the price of rent. I am happy to be gone. Would not recommend to anyone for the quality of service offered for the cost to rent.

I seriously hate this place. Tenants jusy leave bags of garbage outside. Do not clean sher their animals. Gates been broken for 2 years. None if the amenities work. I can't wait to move. I hate this apartment complex.

Honestly awful. I would not recommend them to anyone. The only good part is how the maintenance team does their job. The office takes at least a month to tell the maintenance team about any work order. They never answer the phone. If you want to get anything done you have to go into the office at least seven times. My unit is infested with termites and I reported it almost two weeks ago and nothing has been done. There are visible termite tubes hanging from my ceiling. Not to mention the change of management three times in the last six months. Needless to say if you’re looking for an apartment you should look elsewhere.

Never answer their phone