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Thank you! Thank you! Thank you! I've lived here for a lot longer than I expected. Everyone here has been a class act. I've kept this place to my self because is such a gem! I didn't want anyone to know how great this place is(I wanted to keep it all to my self). Perfect location, quiet and a great staff! Thanks you! Specially: Susie, Anarelys, Miguel and Eduardo thanks for always going above and beyond! The secret is out... This is an awesome property! I thank you all for making my home great!
The entire staff always greets you with a smile and the shake of a hand. The staff is quick to attend to any problems that arise. The two maintenance gentlemen have bent over backwards to accommodate my requests. I can’t thank them both enough. The workout room is open 24/7 and is rarely crowded as is the pool. I love the convenience of the elevator and plenty of parking in the six story covered parking garage.
Hace 5 años que rentó para esta compañía y es cómo sentirse en casa elPersonal de la oficina en conjunto con mantenimientos hacen un gran trabajo muy profesionales, eficientes siempre tienen buena actitud con los guees
Excelente edificio de apartametos.
Current college student who has been inhaling mold for the past 6 months. Not to mention, the apartment wad claimed to be “move in ready”,however, was given to me in horrible shape. Apartment complex also has horrible staff in which has lacked tons of empathy towards the situation, and have no remorse for what this has done to my health. If you rent at Somerset Tower be prepared to be stuck in an inhabitable environment. I reported the mold issue two months ago to management, in which I was told there was no mold in the building when there clearly was mold all over my personal belongings.My primary doctor also directed me to go get blood work and X-rays done due to the months of horrible exposure to mold and the symptoms I was portraying. Mold company finally came a week later, and fixed the mold issue that was in both the master and guest bedroom closet. Two months later, the mold has now traveled all the way into my living room and has ruined my tables. I am now talking to a lawyer who is working out any unresolved problems. Staff has handled this mold issue so unprofessionally, and the fact that I had to contact a lawyer to be properly communicated with is even more frustrating.
I do not recommend anyone rent from Somerset Tower!! I moved into a 2x2 and 2 months later I found mold in the closets of both bedrooms. I reported this right away and was told that someone would come that day to take a look. No one came. The next they finally sent the maintenance supervisor who did absolutely nothing because what do the maintenance know about mold...nothing. They said they had to send someone else that’s in maintenance and knows more about it. This next person came and said well I can’t see anything we have to call a mold company (which is what I told them from day 1 that I reported it). The mold company came and right away told them there is a mold problem and needed remediation. They did the work that needed to be done and guaranteed me the problem was taken care of. Throughout this whole ordeal the staff was so unprofessional. The leasing consultant told me there’s no mold in this building when there obviously is and there has been before if you read another review left by someone else that had the same issue. The property manager Susie Vidal was even worse. Not once did she express any kind of empathy to the situation, she was extremely rude knowing the situation I was dealing with and all my things that were damaged, and pretty much treated everything like it was some kind of joke to her. She doesn’t respond to emails. I emailed the corporate office to file a complaint and address the issue and did get one response asking how they could help and when I replied with the problem the responses stopped because they didn’t want to deal with it and forwarded it to the regional manager instead of doing their job as corporate. Two months later mold AGAIN!! This time on furniture in the living room and again in the master bedroom closet. The problem was obviously not fixed. I reported it right away and emailed again the property manager, regional manager, and corporate office and here we are day 4 and have yet to hear a response from anyone in management just the leasing agent. That is a horrible way to do business and anyone in management knows if you’re dealing with an ongoing issue and an upset person that is reaching out to management, you respond. All of CFH Group is unprofessional and they have multiple properties that have also reported mold issues. Also, beware on the good reviews left on the CFH Group’s google site as some are from employees of the company. Such as Stephanie Ortiz who works in the corporate office and Gilset Nunez who is the Regional Vice President. Misleading reviews to try and make up for the horrible service this group provides. Who knows how many other fake reviews employees have left. I don’t normally leave reviews but I feel it is my duty to warn potential renters what kind of people and company you’ll be dealing with. If you value your health and want to deal with actual professionals my advice is look elsewhere there are so many other options. And if you decide to rent with Somerset steer clear of unit 404 or make sure they have fixed the problem because I’m leaving asap and who knows if they will actually fix the problem as I am still waiting to hear back on their next steps of actions. Also, if you decide to rent here and they offer you any kind of specials, get it in writing as they might come back and say no we can’t do that or no we didn’t offer that to you like they did to me. And the unit was filthy with so many maintenance issues upon move in. Definitely not the way a property should be handing a unit over to a new resident. If you do move in be ready to clean the unit yourself before moving your stuff in. If I could give 0 stars I would! Modera Skylar across the street has incredible staff and a very nice property. If you want to be in the area go there instead!
Parents of college students be ware!!! Poor Management, no On-site Manager EVER available. Poorly trained office and maintenance staff! Response times are completely unacceptable! My sister has been a resident there for a few years now. Recently transferred from one bedroom to a 2x2 so my daughter could be her roommate as she is a new college student in Miami. The unit was not move in ready, had tons of maintenance issues! About a month later the apartment was infested with MOLD. After having to demand that something got done they treated the mold issue with an outside company. Well two months later the MOLD is back and with a vengeance. We are moving out asap!!! Do not rent here! Im flying across country to go move them out of this MoLD infested apt!Half of the reviews are posted by the staff. Google all names and they come up on social media as employees, they have no shame to post reviews lying about the properties they manage!!
In my 3 years living in Miami I can say I'm home, the staff and management for the property they are wonderful. Never I have any issue. They bring you a warm welcome all the time, smiling and they be helping you for anything you need, don't metter the time you calling the staff. At soon you report something they running for fixed. I love to have this family. Great place to rent and live.
I lived in Somerset Tower 8 years before returning to my hometown. I recently returned to the U.S and I will not think of another place to live! The maintenance and office staff are incredible, and I consider them as family due to the long period of time I’ve been living here. I feel the need to write this because I’m upset for all the bad writing about them. They are very professionals, hardworking and welcoming. I don’t have any complains about them because they are always very helpful and kind. I’ve lived on three different apartments, and I have never had a complain about anything. I truly recommend everyone to rent here. I’m very happy to call this my home! I want to give thanks to the amazing team of Somerset Tower.
I just renewed my lease for my 4th year, and even moved across the hall for a better view of downtown! This place is truly fantastic. The apartments are spacious. Amenities are generous. If you need any repairs, they are quick to address it. It's family friendly, with many people who are professionals with the neighboring hospitals. I can't say enough good things about this place. So happy to call it home!
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