Lightburn

Horrible CommunicationI called to get an idea on finishing some tasks for a website I needed finished reasonably soon and was told I would be contacted in 1-2 days. Six days later and I have heard nothing, plus I called multiple times and left multiple voicemails-emails. Don’t waste your time. Communication is the key to a service relationship and it appears that they do not value their potential clients.

If you’re a big company they may spend time on your project, but if you’re small STAY AWAY. A 2-3 month project dragged on for 8 months with basic features not being implemented. Our company was more or less ghosted as they took weeks to respond to basic emails. Every time they added in a feature something else on THEIR stock template broke. Instead of fixing these problems that we pointed out we were dropped as a client and told to find someone else to fix them. More or less a thats not our problem . Long story short: Promised a list of features, took nearly three times as long to complete, lots of problems still left at the end which we now have to find someone else to fix.

We were promised an easy update to our website that would take a couple of months to finish. Some eight months later they were still implementing the basic features originally promised. Worst of all they clearly knew they screwed up as it took weeks for them to respond to our emails. In the end they dropped the project completely, didn’t refund any money we paid them, and our site still issues that apparently are on us to pay someone else to fix. Lightburn may be great for big clients, but they clearly don’t care about the small ones. (They also claim to be Shopify Expects… but were clearly anything BUT. You’d be better off buying a $50 template and doing easy modifications on your own.)