UPDATED: I would like to mention that Regus's mishandling of the mail led to the near expiration of a statute of limitations that would have been extremely costly to our law practice if not caught just in time. I have reached out to Regus at least 10 times to address the mail situation and Regus is absolutely adamant about not communicating. Neither the regional manager nor anyone from corporate has ever responded. We thought Regus would be a good fit for rebuilding our business after a downturn in 2016. It took us three years to rebuild the practice. In the meantime, I was appointed as a subordinate judicial officer, to wit, a Probate Referee. Probate Referee assignments and communications with the State Controller's Office come via U.S. Mail. Regus seemed to be a good, scalable option. For a while, things worked fine because there was an office manager who took ownership of matters. When she left, the place fell apart. When we decided to contract with Regus, it was agreed that we would be able to forward mail if the relationship didn't work out. We never executed a Form 1583 (agent for mail receipt) and the contract stated that mail would further be held for 60 days. After a year, office manager left. We were then faced with internal mishandling of the mail; to wit, failure to distribute the mail and, on occassion, erroneous distribution (delivery of our mail to others within the suite). As well, we had a shipment of blank trust fund checks go missing and other mail that just disappeared (notably Probate Referee assignments). In addition, we were faced with a progressively nasty, rude and lazy attitude from the reception at front who did the absolute minimum job function. For example, my paralegal made a trip to the office and inquired about the mail separation and was told that it might happen in five minutes or it might happen in a few hours - she could sit around and wait to find out. Too bad. Notably, we were nothing but nice and professional to this individual and her regional manager - who is of the same ilk - as there was nothing to gain from acting otherwise. But our experience is that these people are just plain nasty, lazy and wholly indifferent to the impact they have on tenant businesses. We reached a point where the mail issue became so bad that, to protect our clients, we moved to another suite within the same building. In violation of the agreement, Regus (1) claimed we were not able to forward mail and (2) held mail for only 14 days when the agreement stated 60 days. Even though we're in the same building, they throw everything back as Return to Sender. This has caused considerable chaos with client relations, timely receipt of assignments and considerable delay with payments. While we thought that Regus would be a good, cost-effective solution, Regus became our biggest liability. If you are running any kind of serious professional practice, I would think very carefully before getting involved with this group.
