Sakura SEO

Great Service! Always friendly and helpful!!😁

Customer service bad attitude 😒

Horrible customer service.

The cashiers failed to give tracking numbers. My husband recently mailed my son’s rented textbooks back. He made the wrong assumption that the tracking number was on the receipt. So, now, if the packages don’t make it, we have no proof that we mailed them. I forgot to tell him that at your store a person has to specifically ask for the tracking number. I made that mistake when I shipped a return to Amazon. I was never given the tracking number, the package has been lost apparently, and Amazon has charged me as a result. I have no proof. I will not use your store again unless your cashiers learn how to give out tracking numbers.

The ladies are AWESOME!! Training a new person but they took care of all my issues which I created a line out the door, but they AWESOME!!! Just a note to recognize the polite, professional and multi-tasking abilities of this young lady with blonde hair as I dropped of packages last week. Also the manager Sandy was great to me by helping me print out a ton of stuff. Printer crapped out, first time I had to go to UPS store to get something printed from my phone. My generation (me) is not so savy with phone technology. Sandy came to my rescue. I was first impressed how she acknowledged several incoming clients at once and attended to me. My user error delayed her from getting to the other customers, but she was so kind and patient. While we were waiting for my stuff to transmit, she deftly and amazingly fast accommodated the other clients with enough time to get back to me just as my info got to her computer. I was taken care of with a smile, and I had to smile. I have worked in the service industry for over 40yrs. Sandy is a rare find. Keep her and/or promote her. Thank you for the best service I have had in a long time!Thank you, UPS!

Terrible customer service! Never ending issues with this place. Amazon should NOT allow them to do any of their business whatsoever. They have a tremendous amount of system errors and the absolute laziest and disrespectful employees. In the 8 years I have lived here, they have only hired horrible people. But really, they pick and choose on a whim when they are actually going to work. Never had a positive or productive experience in 8 years with this store. I avoid using it as much has humanly possible because it is not worth the trouble, the hassles or the disrespect. The owner who comments on these reviews is just as unpleasant and unprofessional. I have contacted UPS corporate to report this store and Amazon. Someone is going to record their own experience one day and it will be a viral nightmare for UPS.

How does the manager Sandy keep her job? She was the rudest person I’ve ever encountered. I don’t need her condescending, impatient attitude. I will take my business elsewhere.

Every time I go into this place there is always an issue. We run a company and mainly deal with USPS because of this. UPS seems to always be more expensive to ship, and with WAY more headache. You know it must be bad when the post office provides better customer service and better prices…. I mean USPS is brought you you by the same people who bring you the DMV…. If ups wants my business, they will need to do better.

Wow the attitude of the rep when we walked in!!! We came in to return an Amazon package and inquire about document shredding. My sister greeted her she did not respond. She had a major attitude. When I asked who the manager is, she said she was. UPS if this is your representative , she lacks the customer service skills to interact with the public! Find another store. So rude!!!!!

Used to love this place, they now charge $2 for 12” of tape, flipping rip off.