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Everyone was so polite and went out of their way to make me feel at home. I would recommend this place to my friends and family in a heart beat. The pool is amazing! Beautiful views of the Art Museum and walking distance to Whole Foods and Target.
Awesome location and amenities!
I would never recommend this apartment complex to anyone. Although the apartments are aesthetically appealing and seemingly come with wonderful amenities, I have found that what is advertised does not match the true experience of living here. As you can see below, the cons of living here significantly outweigh the pros.Pros:- Location, near the river and quick access to major highways- Availability of assigned parking spots (but at a significant cost)- Grocery store located in the common building (super friendly staff)- The pool (when it is actually open) and outdoor spaces- Newly renovated apartments, nice kitchensCons:- The apartments are unable to simultaneously have both A/C and heat running. They switched the HVAC unit to heat early in the fall. There was a stretch of about a week where the weather was > 70 degrees. This left many resident's apartments, including my own, reaching temperatures over 85 degrees for an entire week. No explanation or apology was sent to residents. Those who reached out to management were simply told to open our windows and deal with it. The windows only open a few inches. I was unable to comfortably function or sleep in my own home. I cannot imagine working from home at this time.- PTP canceled the commuter shuttle in the middle of a pandemic. This left many residents who are healthcare workers without a means to get to work. Management stated it is because there are not enough people using the shuttle for the cost of the shuttle. However, they have not offered any reimbursement on our rent.- You can hear EVERYTHING through the walls and vents. I can hear chatter from multiple surrounding apartments through vents in my wall. I am not referring to muffled noises. I can make out entire conversations of multiple neighbors, including my neighbors upstairs who think it is appropriate to be having parties throughout the pandemic. I hear at least 3 different dogs barking throughout the day. It is difficult to sit in the apartment and do anything productive without having headphones in the entire time.- Prior to many of these issues coming to light, I renewed my lease. Management attempted to significantly increase my monthly rent and parking (a $75 increase in monthly parking). This was during the height of the pandemic when 0 of their amenities they advertise were open. This was while they were simultaneously sending out emails attempting to show their concern for residents who were unable to pay their rent for the month.- I have lost hot water multiple times for multiple days since moving here less than a year ago.- Many people, including staff, do not wear masks around the buildings. Capacity limits are not enforced in common areas which means even though amenities are now open, those of us who want to safely use them cannot do so (I.e. fitness center).- You are required to pay a $50 dollar fee each year for a locker service for packages. This package service became overwhelmed during the holidays to the point where all of the residents' packages were just put into a large room to sort through ourselves.- No consolation or rent reimbursement has been offered throughout the last 10 months of amenities being intermittently closed. I know many individuals, including myself, moved to this complex for its amenities.
PTP has been a great place to live with a community feel. The management is very responsive and helpful. The hallways and community areas are always extremely clean as well! Highly recommend!
The building offers tenants a financial incentive to write reviews so keep that in mind when reading positive ones.Here’s an honest review. I’ll start with the pros:•All of the buildings were newly renovated so while the features aren’t necessarily high end they’re still nice and modern.•The building is decorated with amazing artwork•Best amenities in the city. The gym, lounge area, and pool are all excellent. The shuttle service is super convenient and the market downstairs is great.•The staff is wonderful. Concierge is friendly and helpful. The woman who works as a cashier at the market is lovely and always brightens my day. Marcus the shuttle driver goes out of his way to accommodate everyone.Unfortunately the cons outweigh the pros for me:•The leasing office is very friendly but really unorganized. The day I was scheduled to move in I still hadn’t had my lease finalized. I didn’t receive my welcome packet with my key codes until way after my move in date so I couldn’t even access the building.•I was given the wrong mailbox keys and when I told the leasing agent I was told I probably wasn’t turning the key right (seriously!?) and that I had to put a service order in through maintenance.•There are a ridiculous amount of hidden charges which wouldn’t really bother me if the leasing office was transparent about them but they aren’t. Here’s a list of just some of the things you’ll be paying extra for:*You’ll need renter’s insurance which is standard and you can get it through the building for an extra $15 a month.*You have to pay your utilities and rent through an online portal but you have to pay $20 to set it up and there is a monthly service charge of $5 to use it. I was billed $45 in utilities for the FIRST DAY of my lease and I didn’t even have access to my unit.*There is a $50 yearly fee to use the package system (there is no other option for receiving packages) and you won’t find out until you get a package and have to pay $50 to get it out. There is also a storage fee for packages after two days you will be charged $10 a day and after a week they will send it back and you’ll still be charged. This system malfunctions frequently and packages tend to get lost*There are monthly charges for: pest control, water, gas, electric, central electric, heating and cooling, heating and cooling 2, energy conservation, sewage, storm water drainage, and utilities to name a few*There is a monthly trash charge but unlike other luxury buildings there is no recycling in the trash room so you have to bring everything outside to a dumpster.*There is a non refundable pet deposit and monthly pet rent*You will have to pay an application fee AND an administrative fee when you apply. They are $79 and $400 respectively. You are not able to view the terms of the lease until after you pay and the fees are not refundable so if you don’t sign the lease you lose the money.•The walls are very thin and there are vents that connect the apartments so you can hear everything happening in your neighbor’s apartment including 3am parties or your next door neighbor playing COD and screaming at 1am.•The building advertises itself as a smoke free community but residents smoke in the parking lots and it comes through the air vents so you can smell it in your apartment. The ground is littered with cigarette butts. When I told management about the issue I was basically told they don’t have the staff to enforce the policy.EDIT: The building location is pretty inconvenient but that was balanced out by the fact that they offered a shuttle service into center city and university city. This service was a MAJOR factor in deciding to rent here and now they are canceling it. Myself and other healthcare workers rely on this shuttle service for our commute to the hospital. Management has decided that anyone who doesn’t have the luxury of working from home during the pandemic doesn’t matter. Way to treat the essential workers who are trying to provide healthcare during COVID. This is hands down the worst renting experience I’ve ever had.
I moved to Parktowne about six month ago and I will definitely renew my lease by the end of the year. The apartments are spacious and the price is decent for the quality. The appliances are all modern and up to date.The maintenance crew on site are very professional and helpful. I have had very few issues which were fixed quickly. The staff are all very friendly and helpful!The decor is beautiful as well!The amenities are amazing, although, due to the pandemic many were shut down to keep the safety of the residents and follow the state guidelines. I would, definitely, recommend living here.
I have lived at PTP for about 15 months now. Here is an honest review that is not tied to a chance to win gift cards.PROS:- this is a great location and it is quite rare to have so much community space within a city.- their maintenance staff has always been quick to respond and extremely professional. The staff at the concierge are friendly and try their best to help.CONS:- the leasing staff is the worst I have ever seen (lived in 5 apartments across 3 states so far)- the upper management does not care for the tenants. They advertise amenities to attract tenants, charge them a one-time $400 fee for using these amenities over the lease period, and then cancel the amenity without consulting tenants.- the buildings are old. They have heating/cooling issues and thin walls. With the utilities being shared and malfunctioning, you may end up paying for utilities you never used.If you are planning on moving here, consider the following:- the well-advertised and heavily-used amenities may be removed with just an email. Without the amenities, the rent is much higher than other buildings in this neighborhood.- they don't have enough parking for their own tenants.- do not believe ANYTHING the leasing office staff say during your tour of the building and apartment. Check as many reviews as you can and talk to an existing tenant if possible.
I have lived at park towne place for over a year and half and I just renewed my lease for another 18 months, so there must be some good things about this place. I will start with that.The apartments are spacious and the price is decent for the quality. The appliances are all modern and up to date.The maintenance crew are amazing and super helpful. I have had several common issues such as the dishwasher not working one day and they either fix it themselves or contact the manufacturer for you to get a repair person out. And the response is quick.There is a grocery store, salon and doggie daycare inside the building. This was nice before but especially in these times having these things without needing to go out is good.There is even a shuttle bus that goes from the building directly to HUP, CHOP and other places in university city. And this is where the problem starts and why I am giving 2 stars.We all just found out 2 weeks ago that the shuttle is being removed on January 1st so if you decide to move in after that date, it will be gone by then.All the electric charging spots are taken and there are no plans to expand, so if you have or planning to get an electric car there isn't a place to charge it.Near the beginning of the year they shut down the grocery store for several months again with little notice.Basically, all the amenities that are what make this place great are subject to be immediately removed without notice.I would like to think these recent changes are only due to the pandemic, but last year in 2019 they reduced shuttle service; there used to be two buses going east and west of center city. Now there is only one.So, if you are thinking of moving in and you feel like the price and location are good enough then go for it. It is a good location with a target and whole foods right across the street. Again I want to be clear, I think it's still a good place to live.However, if you are making your decision based off the amenities I would recommend reconsidering if it's still worth it if the amenities were taken away. And they won't tell you when you are signing your lease if there are plans to get rid of anything. I had no idea when I was renewing. Oh yeah as they remove the amenities the rent prices are not going down.
Park Towne Place is a lovely and clean community. The concierge staff, the resident resolution specialist, the technicians, and the maintainence employees are diligent and work extremely hard for the residents. I live in a safe and beautiful park setting right in the middle of the city. There is nothing like it anywhere in Philadelphia and its suburbs.
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