I found Rick because he picked up the phone. I was in a bit of an immediate need and the first 4 calls never picked up and only one of those 4 ever returned the call. previous webmaster decided not to return my call for 3 days during my time of need, so he is gone baby gone. Rick was patient with my ignorance in web language and details and walked me through what I needed to do to change. He was knowledgeable, thorough and detail oriented on the transition and quick and perfect on a subsequent website tweak. Pricing seems fair and I’d not only use him again but recommend him highly. only minor quirk is since he is currently working from home, there can be some background noise on occasion that can interfere with my phone focus……not his, obviously bc he is used to it, but I was losing train of thought for a brief second until he corrected the situation. on a scale of 1-10…..that is a 1 and an easy work around. No hesitation in recommending him from my two experiences thus far……with one being under difficult and urgent circumstances.