Vivial

Great company with excellent services. Customer service is wonderful.

Vivial is a terrible company! After paying them monthly, I found that all they care about is taking your money. I tried numerous times to tell them to take off several pages of false advertising. It stayed the same. My company actually fell back a notch with Google because of inaccurate, inconsonant information. I wanted out of my contract badly. They insisted that I pay two more months. I not only wanted out, but felt they owed my money back for the false advertising. I feel they also owe me for my hit I took at Google. I am still receiving statements every month. I have left messages on Keith McKinsey’s voicemail trying to resolve this matter. He lies on his voicemail message, saying that my call is important to him. If that was the case, why has he never, ever returned my call. There contract does state that you cannot get away from them without paying them off. They got you good because nowhere does it say they will give you what you actually pre paid for. Don’t be surprised if they try to put a sale on wet teddy bears on yr website. DO NOT TRUST THEM!

Would NOT recommend at all! The gentleman John in Omaha did a bait and switch! He was going back and forth so fast he couldn’t remember prices quoted! The whole thing was a scam! Should of followed my gut instint and threw him off the property!

Holding our bank account ransom. We cancelled our contract after the 6 month lock in period because their marketing campaigns were not bringing any new business (disinfection company during a pandemic should be an easy sell) and they continued to charge our account $832/month. We disputed with Trevor and he refused to honor our cancellation for at least an additional month. Our only recourse was to have our bank put a stop payment on any future Vivial charges. I recommend not using vivial. Their service was impotent and their professionalism greatly lacking

Teresa Kirby with Vivial is excellent to work with, responsive, and genuinely cares about her clients. We look forward to building our business relationship with her here at Farm Bureau Lexington.

Working with Samantha Boyd has been great. She is very friendly, knowledgeable about their product, and extremely helpful, especially for those whose schedules are so unpredictable. A+

Updated : this issue has been satisfactory taken care of. Thank you to the head customer service executive who actually took the time to physically call and hear where we were coming from and explain their practices. Thank you for actually hearing us and taking care of your client rather than being steadfast in policies and past reasoning even when we could understand your side of business practices. Thank you being more concerned about us than your business policies. Thank you for seeing that our circumstances changed after we should have cancelled. We appreciate your personal integrity.Bob Kaiser’s Repair – Hilton NYWe called to cancel our company account in January 2021 because we changed from our local phone company to a VoIP system with our current phone system company. We were also changing owners. They informed us we signed a contract in October 2014 that was automatic renewal and the new directory was coming out in March and we would have needed to cancel it back in November. The contract shows we could have gotten a copy or terms and conditions from their website but it was not stated on the contract that it was automatic renewal. . Now we are being told they sent a renewal letter in November of 2019 which unfortunately we do not have in our files and not even sure we got it . They were less than helpful and will not budge so we now have to pay for something we have no need for. Their customer service is horrible. We just want others to know so they are aware they will need to cancel at least 6 months before the next directory comes out or they will be stuck paying anyway. We have had no personal contact with anyone from their company since 2014 and who really would remember 7 years later if we even knew at the time. We feel as though we were taken advantage of in that they had their money every year with no effort and are unwilling to take care of their clients. Our original billing was directly on our phone bill for the longest time which made sense but it no longer had any value for us to continue with them. Hopefully this will prevent others from being in the same situation or to be aware of their tactics when they sign a contract with them.

Called Google and got an estimate of price per click being 4-10 dollars. Vivaldi manually set my price per click to 29 dollars. These guys are theives. Don’t trust them.

Hiring this company was the BIGGEST waste of my money and time and I completely fully entirely regret spending the money … I’m a single parent of a special needs child and I only work part time and trying to start my own private practice. I hired Vivial to help me launch this business with a website and marketing. After 4 months the website is launched even though the account rep didn’t really do what I wanted. I gave up trying to explain what I wanted. Last year I tried to do this all myself and paid for a domain and I just realized the account rep never linked my website to it and now I have some half-ass domain name. The sales rep said their social team was suppose to contact me to work on a fb page and advertising… have not heard from them AT ALL since I signed the contract in December. If I treated my patients this way I’d lose my license. Biggest waste of time and money… DO NOT HIRE THEM… unless you get Theresa as your account manager… apparently she’s the only one who cares about your time and money and does her job!

We switched from digital and print advertisement to Search Engine Optimization. The sales rep I spoke with said we would have 5 key words targeted to enhance our audience, after we signed the contract I came to find out that we only had 1 key word targeted. The sales rep also told me we could do a 3 month opt out so we could cancel after 3 months if we chose to do. 3 months later, I tried to cancel but the sales rep never put it out contract and denied she gave us a 3 month opt out choice. These people just lie to get your money and don’t tell you the whole truth. Tired of this company and never working with them again. I haven’t even had my account rep reach out for the monthly call which is supposed to be included in the package we are paying for. DONT CHOOSE VIVIAL. Horrible customer service.