VIVAL is charging us for a service we never used or needed. Backstory – We purchased a local pizza restaurant as the owners retired. We changed the name of the restaurant and used a local internet/phone service to set up our POS. The service provider did not fill our needs so we chose a new service. We received a bill from VIVIAL, unaware that our original service was tied to them and VIVIAL had set up a website for us. We already have a website so did not need VIVIAL to make & manage a site for us. Also we were not unaware that a contract was tied with the VIVIAL webhosting services. They said they emailed and called us a few times right when we opened a few months ago for more info. We did not talk to or email anyone to approve of the website. After being tossed around to different people multi times on phone calls to VIVIAL, someone said they would look into our issue, filed a report and would call us back to resolve the issue. Nearly 2 weeks passed and nobody contacted us so we attempted to call someone again. After again being passed to many different people on the VIVAL customer service call, a guy answered and was extremely rude & condescending. He stated he did not get to our report yet but it was on his list. It was almost 2 weeks since we were told someone would call us regarding our account! We asked the name of the website so we could view it, turns out the website was made with the previous business name, it didn’t have our name tied to it. It was a very basic & simple website, no menu, wrong email contact address. It was obvious not a lot of time was spent on building this website. He said he would cancel our account and send us a bill for the 6 months which will include a cancellation fee, a bill for a website that we never even used or needed.
