Vivial

Vivial said we would have services that would bring in more business than our monthly price of $1150. That never happened. We had called several times trying to get reduced payments during 2020. They didn't budge. They refused to work with us. Waste of money.

I was told their service would not interfere with my website! It did they lied my phone stopped ringing for a month. That was literally my main concern they lied and said it would not affect it . It did . Not only did they cost me around 40k for the month of my phone not ringing at all they send me a bill for 4000 even though I canceled the service immediately, and stopped payment to my credit card . Stay far away from this company, they will say anything to get u to sign their contract!! Buyers be weary

Owner of business passed away. Talked to multiple people at Vivial to cancel service and to stop billing, and they said the only was to send a copy of the death certificate. This was emailed to them. Vivial continued to charge, regardless of talking over the phone and email to them multiple times. 6 months later they are still trying to collect and charge for service that was asked to be cancelled due to a DEATH. So frustrated and disgusted at the way Vivial handled the situation.

Misleading sales representatives. My advice is don’t think for a moment that the sales reps are being truthful. They obviously will say anything to make a sale and get their kickback. In my case, they told me what I wanted to hear while trying to sell it to me and if you don’t listen closely to every word in the terms and agreements, you’ll never know they were being less than truthful until you’re already in a contract with them. The only way I could get out was to pay a HUGE buyout fee. All this even as the site was never set up how we wanted and communication was not good at all. Claim was filed with BBB so hopefully others won’t fall victim to their deceptive practices.

After requesting their service to be suspended due to the pandemic, they freeze it for couple month. Then I received a call stating they will resume it for the remaining contract months. After the contract is expired, they keep changing my account during the fцскing pandemic

I currently work for a doctor's office who got sucked into this company through frontier communications. Y'all might think they're great now but I'm going to give you the heads up - they are not. If you would like some great reading material I'd suggest checking out the BBB prior to locking down with them and play close attention to the terms and conditions pages. Disgusting...

Nicole and Jesscia are amazing. They are very attentive and knowledgeable. Excellent customer service! They will go the extra mile to strategies and answer any questions you have to build your business online.

Teresa Kirby is amazing. I'm excited to work with her.

Teresa Kirby is an excellent digital account representative. She is extremely knowledgeable helpful and a great asset for your company. I am very thankful for Teresa's help and I am glad Bullock Funeral Home is able to partner with her.

Maddie Welsh and Nichole Barker did a wonderful job getting my account set up and letting me join the Vivial Family. From day one, their customer service was above expectation. I'm thoroughly impressed with the customer service of sales, management, and the customer service my account coordinator has provided. I strongly suggest Vivial to any small business, large business, or anyone needing help with marketing, a website, or online social media assistance. Contact me for more info if needed! #vivialforlife