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Not like it use to be!!!I hope that the Express Lane improves SOON.Change the name of Express Lane!

Our travels take us to a lot of places, that means we often need service done on our King Ranch. We chose Phil Long to service our F-150 in Denver for a couple of reasons, first they answer the phone with a live advisor, secondly they were able to “squeeze us in” with our schedule! The work was exceptional and the “Ford Rewards” program paid for the service! Say hello to a good buy! There are Ford dealers everywhere, but it’s always the people that make a difference! The Phil Long team made the difference!

The wait was long , I think it was because we had a booklet for a free oil change so they put us last ?

There were grease or oil spots from person driving my car on console and door arm rest. Not happy about the condition the truck was returned to me. I was able to clean them off with I returned home. It took 2 hours for an oil change and tire rotation. Also it would have been nice for you to tell me there was a recall notice on my truck. When I got home, I had a recall notice in the mail that day, Customer Satisfaction Program 21B10, 21N03, and 21N08. I’m sure the dealer would have known of this. Now I have to set a time to drive back and get this fixed.

Griff is the man. Brought my wife’s car in for a known Focus clutch issue; they fixed it and had it back to me in under 24 hours. Drives great problem is gone. Great Service!

Went to the Quicklane at Ford for an oil change today. Just like everywhere else they are short staffed and hustling to make everyone happy! The supervisor made sure I was taken care of quick and efficiently and all with a smile! I will never take my car anywhere else! Don’t forget to make an appointment as they are very busy and I’m sure this makes their jobs easier. Thanks again Phil Long you never disappoint!

I am thoroughly pleased with the services provided for my automobile at Phil Long Ford. The new area for servicing of automobiles is,, simply, a wonderful change to this dealership’s service area.I had my automobile at Phil Long Ford, again, for a different problem which needed to be solved. Once again, they repaired, what needed to be repaired, and I am very pleased with the results. Service Advisor, Don Heck, was on top of the situation throughout the time they had my car. Many thanks, Don.

Had to take my truck in for a bad noise the engine was making and Wayne was GREAT! He took care of everything including the insurance. Thanks for your hard work.