AVOID THIS COMPANY. WORST CUSTOMER CARE EXPERIENCE OF MY LIFE. THEY DO NOT TAKE CUSTOMER COMPLAINTS SERIOUSLY. I had been a customer for almost 7 years, giving them close to £800 of my money during that time. I had one complaint, and they then literally ‘forced’ me to close down my account due to this (rather unbelievably). My complaint was that I was informed by one staff member that I “no longer needed to pay a collection fee, seeing that I had been a customer for so long”. I thought this was nice gesture, and good business sense (my post only averaged about once a month anyway, so this wouldn’t have cost them much). I was then later told by another staff member that I do need to pay. I made a complaint about this. The Director then contacted me, who lacks any kind of customer care skills at all – one of the rudest men Ive had to deal with, with regard to a customer/service relationship. He has an extremely passive-aggressive tone – very patronising, pompous, self-important, insulting. He was’nt interested at all in listening to my complaint (and in fact insinuated that I wasn’t telling the truth about the details of my complaint, which of course made matters much worse). Despite giving the company close to £800 over the years, and due to making just this one complaint, he told me I “was not a good match” with the company, and forced me to end my contract with them (I still had 8 months contract left with them, which I informed them I wished to see through). As a way of somehow making himself feel about the situation, he then offered me a paltry £12 more than what was owed to me (they owed me £88 for the remainder of the contract that they cancelled, and he offered me £100 instead). I of course refused this – £12 being really no compensation at all for being forced to end my contract with them, and for being sent numerous highly insulting emails from them their Director (who should be fired asap). AVOID THIS COMPANY, AT ALL COSTS. Note: To protect my identity (and as I do not wish my name to be associated with this company at all) I am using an alias here, but they will know exactly which former customer this is.
